Lock advice

Answers we give on the phone

The same questions come up every week. Here they are written down, short enough to read before you call.

Rekey or Replace: How to Tell

When new pins are enough and when the lock itself is the problem.

Rekey before the boxes arrive. Who still has a key is a longer list than you think.

Grade 1, 2 and 3 explained without the packaging language.

Check three things first. It can save you a service call entirely.

Keying alike works across brands more often than people assume.

Where they shine, where they fail, and the mechanical backup that matters.

Nine times out of ten it is the strike plate, not the lock.

What landlords should do at every turnover, and how master keying helps.